Technology that organizes healthcare with more care and less waste

Frequently Asked Questions

Get your questions answered about the DHF platform

• How does scheduling via WhatsApp work?

  Citizens send a message to the official number of Celina, our virtual assistant. Within seconds they can request an appointment, choose an available date and time, and receive automatic confirmation. Reminders are sent 48 and 24 hours before the appointment.

• Is the DHF platform compliant with Ordinance 3232?

  Yes. DHF was built with native compliance with Ordinance 3232/2024 and Technical Note 12/2025, including integration with e-SUS APS (the Ministry of Health’s primary care information system), HL7 FHIR R4 support for the RNDS (Brazil’s National Health Data Network), and ABES certification as proof of technical uniqueness.

• How long does it take to implement DHF in my municipality?

  Implementation is tailored to each municipality’s reality. We run a detailed study to map all operational workflows, talk to managers to understand their specific needs, make the necessary system adjustments and deliver full training to the teams. The municipality starts seeing results within the first month.

• How does DHF help maximize Saúde Brasil 360 funding?

  The platform monitors in real time the 15 quality indicators of Saúde Brasil 360 (the new primary care (APS) funding model that replaces Previne Brasil from 2026). DHF identifies record gaps, reduces no-shows in priority appointments (pregnant women, people with hypertension, diabetes and other groups), ensures the completeness of digital records sent to SISAB (the national primary care information system) and prioritizes comprehensive care in the territory, maximizing results-based federal transfers.

• Does DHF work in small municipalities?

  Yes. Our first case was in a small municipality in the semi-arid region of Paraíba, where we reduced no-shows from 30% to 12.44% in 18 months.

• Do I need to replace my current system to use DHF?

  Not necessarily. DHF can be integrated with existing systems via APIs. Where the current system cannot integrate or is outdated, we offer full migration with history preserved.

• How does the RNDS integration work?

  DHF supports HL7 FHIR R4, the mandatory standard for integration with the National Health Data Network (RNDS). Our technical team works with the department’s IT team to generate the keys and tokens that connect the platform to the e-SUS APS network systems.

• Is the platform compliant with LGPD?

  Yes. The entire DHF architecture was developed in compliance with LGPD (Brazil’s General Data Protection Law) and ISO 27001 information security requirements. Sensitive data is encrypted and access is audited.